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Stevens is the aging butler at a stately home in Great Britain named Darlington Hall. His current employer is an American man named Mr. Farraday, who suggests that Stevens should “take the car and drive off somewhere for a few days” (5) while Farraday is away in the United States. Stevens eventually accepts the offer, but only when he decides to combine his “employer’s kindly meant suggestion” (6) with a visit to Miss Kenton. Miss Kenton was once the housekeeper at Darlington Hall and worked alongside Stevens. In her letter, Stevens believes that he can detect “distinct hints of her desire to return” (9). In recent months, Stevens’s thoughts have been preoccupied, and the previously high standards he demands of all the staff at Darlington Hall have slipped. He hopes to return the house to its former glory by offering Miss Kenton an opportunity to take up her old position. Currently, he works with Mr. Clement, Rosemary, and Agnes, but once, the house was home to more than a dozen servants. Mr. Farraday has less demand for their service as he does not host nearly as many guests as Lord Darlington, the former owner, once did.
Stevens prepares for his journey. He selects the right clothes and consults his atlas and travel books. His knowledge of the region is based on Mrs. Jane Symons’s The Wonder of England, a former guest at Darlington Hall whose books Stevens read to understand the region where Miss Kenton moved after leaving Darlington Hall. Before his departure, he talks to Farraday. He mentions that he will visit the house’s former employee, and Farraday jokes with Stevens, asking whether he is romantically interested in his “lady-friend” (12). Stevens does not deal well with “the sort of bantering which in the United States, no doubt, is a sign of a good, friendly understanding between employer and employee” (13). Feeling awkward, he mentions that he planned to offer Miss Kenton a job. Farraday tells him to visit Miss Kenton and reiterates his offer to pay Stevens’s gas bill.
After, Stevens reflects on his new employer’s informal personality. He does not appreciate the vulgar banter of the American Farraday but believes that he must participate in the joking because he has a duty to his employer. He understands that, in the current age, the role of the butler is greatly diminished. Visitors to the house no longer bring other butlers, meaning he has less opportunity to talk or exchange ideas with his “fellow professionals” (15). Stevens understands that, as a butler, he is one of the last of a dying breed.
Stevens leaves Darlington Hall and drives toward the southwest of England. On the first night, he stops in Salisbury, Wiltshire, and checks himself into a guesthouse. When he first drove out of Darlington Hall, he experienced a thrill as soon as the scenery gradually became “unrecognizable” (18). He stopped the car due to his excitement and, on the recommendation of “a thin, white-haired man in a cloth cap” (19), climbed a nearby hill to take in “a most marvelous view over miles of the surrounding countryside” (20). After checking into the guesthouse, Stevens explores Salisbury. He appreciates the city and its “fine” (21) cathedral, but he is still struck by the view from the top of the hill. He believes the English countryside has unparalleled greatness, defined by its subtlety and calmness, as though “the land knows of its own beauty, of its own greatness, and feels no need to shout it” (22). Stevens empathizes with the scenery’s restraint and decorum; he likens such careful restraint to the talents of a great butler.
Stevens remembers an organization of butlers named the Hayes Society from the 1920-1930s. Members of the Hayes Society were butlers who could demonstrate their immense “dignity” (25), an idea that Stevens believes he and others in his position understand in a unique way. He remembers his father, William Stevens, who also worked as a butler and who Stevens believes to be “the embodiment of ‘dignity’” (26). William was fond of repeating a story about a butler working for an English family in colonial India. The butler found a tiger in the dining room. Rather than panicking, the butler calmly told his employer and then shot the animal. The butler ensured that all “discernible traces” (28) of the tiger were removed before that evening’s dinner. Stevens believes his father liked the story because he strove to be that kind of butler. Stevens believes that his father achieved this goal.
Stevens thinks further about his father. He remembers an incident where his father’s employer demanded that William take him and his drunken house guests on a trip in a car. Despite the drunken antics of the aristocrats, William maintained his dignified air until the moment when some of the men insulted his employer with “debased and treacherous” (29) remarks. He pulled to the side of the road, quietly opened the door, and implied that they should leave the car as penance for insulting his employer. Eventually, the drunk men apologized and returned to the car. William drove them home in “near silence” (30). On another occasion, a famous general visited the house of William’s employer. William loathed the general, as the man’s poor leadership had caused the needless death of William’s oldest son, Stevens’s brother, in the Boer War. Though he blamed the general for the death of his son, William treated the general like any other guest at his employer’s house. He hid his pain and hatred, so much so that the general never suspected that William might dislike him in any way. The general “actually complimented” (32) William and even left the butler a tip, which William then donated to charity. William’s behavior provided Stevens with his model for quiet dignity, and he believes everyone should “better strive towards attaining ‘dignity’ for ourselves” (33).
The Remains of the Day employs a complicated structure. The novel's main narrative portrays Stevens’s journey south to meet Miss Kenton. However, most of the story is composed of flashbacks to earlier events. Most chapters begin in Stevens’s present (though written in the past tense) and then delve deeper into the past as events and people inspire memories. This interplay between the past and the present is key to understanding Stevens’s character. He is a person who is caught in the past. He is the product of a bygone age in terms of his career, as his profession and the attitudes it entails are decidedly out of touch. His relationship with his new employer is awkward, as Mr. Farraday does not understand Stevens’s old-fashioned ways. Furthermore, Stevens is stuck in the past because he is haunted by the missed opportunities in his life. His unrequited affection for Miss Kenton and his misguided decision to dedicate his life to a disgraced public figure make him doubt whether his life has been worthwhile. In this sense, the structure of the novel makes perfect sense. Stevens’s present is held hostage by his past. Each action and gesture in his present give him new insight into the thoughts and feelings which have held his emotions captive for decades. The novel's structure echoes how Stevens tries to understand himself and his identity in the present by understanding his past.
As made evident in the prologue, Stevens’s interrogation of his past is a private matter. His narration style is matter-of-fact and formal, reflecting his conception of dignity. He gives insight and details into his profession but never into his emotional state. When Farraday jokes with Stevens, for example, Stevens is embarrassed on a professional rather than a personal level. He feels no need to form an emotional bond with this new figure in his life, just as he feels no need to form an emotional bond with other people. However, the idea that he may not be living up to his employer’s expectations mortifies Stevens. His meticulous approach to serving his employer compels him to try (and fail) to make a joke, even though it goes completely against his character. Stevens approaches his narration in a similar way. He provides a meticulous, rigorous narration of everything he does and everything his life entails but rarely provides direct insight into his emotional state. He insists to the audience and Farraday that he wishes to see Miss Kenton on a professional basis, while the subtext implies that he is thinking about the missed opportunity for a potential romantic relationship they might once have had. He has thought about her for many years, going so far as to envision where she now lives by reading guidebooks in the library. However, Stevens only mentions these guidebooks in reference to their thoroughness and usefulness, forcing the reader to infer his obsession with Miss Kenton since her departure. Stevens’s narration is thorough and subtle, just like his profession. The deep yearning and insecurity can be glimpsed between the lines, however, as Stevens adapts to a changing world.
The beginning of Stevens’s journey shows how much his life has revolved around Darlington Hall. After just a few miles, the territory is unfamiliar, and he is surprised by his surroundings. For years, Stevens has lived in a bubble while everything around him has rapidly changed. That Stevens does not recognize this in his narration is a key part of his character: he is so dedicated to his idea of service that he cannot imagine that anywhere outside of Darlington Hall would be important to him. Despite the changing people and politics of the world, he appreciates everything outside of Darlington Hall, like the view he has from the top of the hill. To Stevens, the outside world is distant, wondrous, unknowable, and unchanging. He is happy that it exists but happy enough to be apart from it, respecting its quiet dignity in the hope that it will respect his. As becomes clear throughout the remainder of the novel, Stevens’s dedication to his unique and insular conception of dignity can blind him to the changing nature of the world and the things he truly desires. For all his declarative love of the vistas of the English countryside, he does not truly understand the world as it spreads out before him.
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